Installation and Service Engineers

Service Engineers

A property management and security business is expanding and looking for additional Installation and Service Engineers to join the team and contribute to the success of the business.  You will be responsible for the service and installation of the client’s equipment ensuring excellent quality and consistency of service to its customers.  You will be predominantly field based with trips to the head office only as and when required.

Main responsibilities: 

  • Servicing & Installing Tag Guard equipment as directed by the Service & Installation Planner, in line with the company’s issued specification & standards
  • Managing and maintaining own diary for conducting thorough, regular maintenance visits in conjunction with Installation requirements as advised by Operations Manager
  • Customer relationship-building through regular contact
  • Commercial awareness when setting up/servicing equipment – callouts must be kept to a minimum, and so detectors need to be set carefully & installed in line with the company’s issued specification & standards
  • Providing training & support to clients on site with regards to proper use of equipment, especially in cases of mistreatment – evidence must be collated by taking photos, and the client educated so as to reduce reoccurrence
  • Ensuring that all paperwork is kept up to date and sent in to the administrator and communicated back to both sales team on completion and Operations Manager regularly, keeping an up to date stock list which is passed to Administration at the end of each month
  • Reporting potential sales leads to Head of Sales
  • Maintaining good customer relations
  • Use the electronic Service & Installation Diary to comment & assist with the efficiency of scheduling
  • Support the sales teams, engineering teams, manufacturing installation and service teams when appropriate or requested
  • Be a major contributor to the operation of the company

Knowledge & Skill Requirements

  • Ideally NVQ2/3 or equivalent Electrical Installation
  • Previous experience of CCTV installation an advantage
  • Dedicated & flexible - covering the large geographical area means that long days/nights away are inevitable
  • CSCS Card or equivalent
  • IPAF Trained
  • Positive & amenable attitude – willing and capable of dealing with issues and queries in a positive, clear and transparent manner
  • Confident and good in difficult situations – often clients are unhappy after an incident, regardless of fault
  • Good written & verbal communication skills, with adaptable register – often dealing with a wide range of people, from labourers to security guards to senior managers
  • Computer literate, with good knowledge of PC use
  • Be competent to work with Tag Guard hardware & software
  • Must be a team player; however be able to work alone for a large proportion of the time
  • Positive customer relation skills to ensure business relationships are maintained and developed

Hours: Mon-Fri; 40 hours per week; 07:30–16:30 - actual hours are flexible and will be expected to be as required and agreed.

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